Sample Questions:

A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices?

Identify symptoms, quarantine infected system, and create restore point.

Quarantine infected system, identify symptoms, and create restore point.

Identify symptoms, educate end user, and create restore point.

Create restore point, identify symptoms, and quarantine infected system.

Create restore point, identify symptoms, and quarantine infected system.

Create restore point, identify symptoms, and quarantine infected system.

Compatibility mode

Hyper-V

Virtual XP mode

An administrator must upgrade multiple workstations with a new image being deployed using Windows Deployment Services. Which of the following client-side boot methods initiates the deployment of the new image?

USB

flash drive

CD-ROM PXE

GRUB

Which of the following would a technician use to search for a specific string within a file name?

grep

chmod

wget

sudo

Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies?

USB authentication token

Filesystem access controls

Trusted platform module

Fingerprint reader

"A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and the user must hard boot to restart the computer. Which of the following is the MOST likely cause of this issue?"

Unsupported operating system

Unacceptable CPU type and speed

Insufficient airflow and cooling Inadequate video

RAM amount