We have all experienced varied types of training courses – those which were such a great learning experience and from which we picked up skills to improve the quality of our work and those which we will perhaps have made better use of our time watching a soap opera on television.

The course shares how basic human factors, behavioral principles, and experiential knowledge are employed to effectively train, with the purpose of ensuring that theoretical lessons learned can and will habitually be put into practice by trainees.

The session starts with gaining a clear understanding of:

• What the purpose of training should be

• How the training process should be structured and run

• The principles of the Training Tripod

• Problem-solving principles

• The difference between Technical and Non-Technical training

• The principle of Appreciative Inquiry

To train effectively, the trainer must have a good understanding of Basic Human Factor concepts. These are concepts such as listed below and how they affect the training process:

• Assertiveness

• Decision Making

• Effective Communication

• Leadership Skills

• Management of Change

• Management of Information

• Management of Threats & Errors

• Motivation and Morale

• Safety and Operational Culture

• Situational Awareness

• Stress & Management of Stress

• Workload Management

The course continues with understanding cultural concepts including Cultural Competence. This leads to one of the major pillars of requirements of the training process – understanding the differences between Compliance and Conformance and their effect on designing and running training processes.

The course rounds up with a review of principles learned during the process and how they all come together to shape training processes.