This course teaches you how to communicate in a professional environment. The course is divided into 12 sections. This first section is the Course Welcome. Sections 2, 3, and 4 help you develop a good understanding of the components of effective communication. Sections 5 through 11 provide you with practical tips on how to apply what you’ve learned and enhance your communication skills. The final section wraps up the course and prepares you for your next steps. 

By the end of this course, you’ll be able to: understand what communication is, identify the different ways that communication occurs, detect barriers to communication and overcome them, develop non-verbal and para-verbal communication skills, use the STAR method to effectively speak on the spot, listen actively, ask good questions, use appreciative inquiry as a communication tool, skillfully converse and network with others, identify and mitigate precipitating factors, establish common ground with others, and use “I” messages to improve your communications.