This course will provide you with an overview of the importance of the diagnostic laboratory in healthcare and how the external environment impacts the way we do business in the laboratory. It will provide insights into the laboratory value chain and how it must be balanced to deliver quality outcomes at the top while achieving financial sustainability at the bottom. A performance improvement framework, called the 8 Principles of Laboratory Performance, will describe how to structure the laboratory for certainty, empower the laboratory staff, and sustain innovation. Delegates will learn how to use key performance areas and key performance indicators to determine their performance, where they want to be, and address the delta. It will provide insights into the laboratory process and how resources must be configured to handle the demand. It will cover the basic process of data collection using process maps and data collection sheets. Different tools and methodologies that can be used to analyze the data and identify problem areas such as bottlenecks, capacity issues, delays, and waste will be discussed. The course will explain how to examine the information obtained from the collection phase, how to build the business case, implement the project and manage change. The student will also learn how to share information about the project challenges, successes, and implementation at the end.