The Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution course is the 17th of 20 courses developed as part of the Human Resources Certification Program.

In this course, the focus will be on examining problematic employee behaviors and performance issues, and the steps an employer can take to improve them. We'll also look at disciplinary process designed to give employees a chance to improve and help the employer avoid employment litigation.

Next is a discussion of using alternate dispute resolution approaches as a way to prevent disciplinary actions and terminations from resulting in lawsuits. And finally, we'll look at the roles and importance of organizational policies, procedures, and work rules, and how managers and HR professionals can work to make sure that the employees understand and follow them. In topic 1, Organization Policies, Procedures, and Work Rules, you'll gain a better understanding of the importance of establishing, updating, and communicating workplace policies, procedures, and work rules and the significance of monitoring their application and enforcement to ensure consistency.

It's important to handle insubordination issues professionally and without making them personal. In topic 2, Workplace Behavior Issues, our focus will be on increasing your knowledge of workplace behavior issues and practices, including absenteeism, and performance improvement plans.

Never rely on rumors or assumptions. In topic 3, The Disciplinary Process, you'll become more familiar with developing and implementing a discipline policy based on the organization's code of conduct and ethics, the importance of ensuring that there is no disparate impact of protected classes, and that disciplinary actions and terminations are handled lawfully.

The ADR process is generally more flexible than the court process. In topic 4, Grievance and Dispute Resolution, you'll gain a better understanding of how to develop, administer, and evaluate grievance and dispute resolution processes and performance improvement policies and procedures.

That’s it! Now, go ahead and push that “Take this course” button and see you on the inside!