In this course we discuss the foundations of communicating within the world of Human Resources.

Communication is the lifeblood of any organization and the Human Resources (H.R.) professional who masters the ability to communicate effectively is hired and promoted quicker, builds stronger relationships, and elevates their job performance productivity and profitability.

We first provide an introduction to a 3D approach to communication. This is a significant shift from the old 2D approach and opens the door to many more opportunities. From there we explore the demands of building relationships with a wide range of employees; from top executives to mid-level managers to front line staff. This also includes exploring the generational differences within these relationships.

At last, we consider nine contexts where Human Resources professionals spend most of their time: Informing, Confronting, Collaborating, Negotiating, Persuading, Empathizing, Resolving, Initiating and Innovating.

Learning Objectives:

· Explore the 3D approach to communication

· Discover the unique perspective of individual you are seeking to communicate with.

· Recognize the unique approaches necessary with each of the 9 contexts.

No Advanced Preparation or Prerequisites are needed for this course. However, anyone interested in Human Resources (HR), Business Management, Communication Skills, Finance and Accounting or related fields can attend and take benefits from the course.