Welcome everyone, let's check out the curriculum of this course before we start:
Purpose of process mapping
What is process mapping?
Understanding process mapping
Why process mapping is important?
Process levels, BPM vs Process mapping
Documentation
Components of process mapping
Process, sub-process and activities
Types of charts (Focus on swim lane)
Create a flow chart – tools and techniques
RACI Matrix
As-is and To-be Models
Real-case example
Analyzing processes using techniques
Project Canvas (bonus)
Summary – end of the course
What is process mapping?
"A process map is a planning and management tool that visually describes the flow of work. Using process mapping software, process maps show a series of events that produce an end result. A process map is also called a flowchart, process flowchart, process chart, functional process chart, functional flowchart, process model, workflow diagram, business flow diagram or process flow diagram." (Lucid Chart)
Why do i need it?
"It shows who and what is involved in a process and can be used in any business or organization and can reveal areas where a process should be improved." (Lucid Chart) Which i totally agree with the definition, very clear and straightforward.
You would need process mapping (And process management basics) to understand how should you design the activities and process completely, perfectly and with all details needed from stakeholders.
They might be able to know how processes are working, but it would be much better to see it visualized and prepared in a perfect way to impress others with the results of your process / model analysis link to this process map that you just created.
I will only listen or will i practice?
This course will include both Theoretical part of the process mapping and Practical part, which includes examples and explanation how to design process map in the best/correct shape.
Resources?
Don't forget to download the resources attached
Level required?
This course is designed for absolute beginners, and no need for any pre-knowledge in this field.
Enjoy learning
