Have you heard about Customer Experience? Do you have your own business?

Hi, nice to meet you! Welcome to my course! My name is Sharon and i have more that 15 years of experience in Service. Retention and Customer Experience management from organization such as orange, Nespresso and more. I am so excited to share my knowledge with you.
I created "How to build a relationship with your customers" course especially for businesses who wish to think different and learn about the importance of creating a relationship with customers, be personal, excite them, be prompt, positive, proactive, professional and provide possibilities. I you will follow those principles, you will win loyal customers ,"Word of mouth" sources that will attract new and satisfied customers again and again. I believe creating a relationship with customers its crucial as sales and a lot of business tend to concentrate their energy on prospects and marketing instead of their existing customers.

• Did you know It costs up to 7x more to acquire a new customer than to retain an existing one ? or that Increasing customer retention by 5% increases profits by 25-95%?

• Want to find out how Customer Experience is the new marketing for pre and post purchase customers?

• In the new world, The Market is very competitive, Customer expectations increased, and there is Less loyalty to any business

• Customers will be loyal as long as they feel positive and excited from your business, its all about emotions

• Want to learn how to create an ideal and authentic Customer Experience that will turn your customers to positive ambassadors who will recommend their family, friends and colleges to join your business?

• How much money do you spend on marketing your business? Positive ambassadors costs nothing to your business, only your attention.

• Let me take you to the new and exciting world of positive an memorable experience you can create to your customers.

• We will learn how your business succeeds in a new and fast changing reality,

• Why is it important to create a long term relationship with your customers, learn about the expectation vs. outcome theory, basic terms of Customer Experience, know your customers in 5 steps, create a "Persona", create your customer's "Customer Journey" by getting in their shoes and experience it yourself!

• I will make you think and analyze your business in a different and exciting way. are you ready to start? join me!