Welcome to the Complete Business Communication masterclass course, where you will learn how to transform your workplace and relationships through the power of communication.

My name is Irina Ketkin and I am a Learning and Development consultant with over a decade of experience in training soft skills and people development. I have worked with companies around the world and across multiple industries. I help employees, managers and leaders find their voices and fulfil their potential through soft skills training, custom made development programmes, team building workshops and personal coaching.

I designed this course for anyone looking to improve their professional lives and enhance their communication game.

By the end of the course, you will be able to use the communication process to your advantage, find your own style, reflect on your communication strengths and develop your weaknesses, you will demonstrate assertive behaviour and adopt an assertive language; We will work with your body, hands, gestures and facial expressions. I will also help you write effective emails that get responses and reports that are actually read! And if that’s not enough, we’ll experiment with empathy and social styles that will help you understand others better and make sure they understand you as well.

Each lesson comes with a range of exercises and discussions you can take part in. And if you want feedback on your progress, all you have to do is ask for it.

If you are looking to improve your workplace or build better relationships with people you work with, then this is the course for you!

And I look forward to seeing you on the other side!

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