This course aims to educate and build upon prior knowledge about business etiquette skills to employ in American/Western business contexts. The topics of the course include, but are not limited to, self-image and overall presence, communicating at work, for example, at conferences, by phone, and/or by email, and behaviors to practice and avoid in a shared workspace. The course also includes suggestions on clothing to wear to work, as well as tips on style, color fit, and accessories to wear. The intended audience is those who have never worked, individuals currently interviewing, new hires, and professionals with years and/or decades of experience.

The learning outcomes for the course are the following:

1. Recognize the importance of managing one's self-image at work

2. Identify appropriate phone and email etiquette

3. Recognize appropriate professional clothing and attire

4. Evaluate suitable office place behavior

The course includes videos, short quizzes, articles/links, and opportunities to connect the course content to the real world.

It is our hope that upon finishing this course you will have a better understanding of the importance of business etiquette, skills to improve your communication by phone and email, and knowledge of general do’s and don’ts at the workplace. Further, we hope you are able to present your best self at work by looking and behaving professionally with clients and colleagues.