In this course you will learn the fundamentals of Business Process Improvement (BPI) and how to implement it for your organization.

Business process improvement is the key skill set managers and professionals need to reduce costs, shorten service/cycle time, enhance customer value, and deploy results-oriented solutions.

Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity.

This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. This course goes over the fundamentals of a good business process, as well as why some processes just don't work.

We'll get into tips for crafting practical solutions that solve real problems at your company. We'll get into how to leverage tools such as flowcharts to build brand-new business processes, and how to sell your solutions to stakeholders.

You become proficient in the use of systematic BPI techniques to evaluate your business goals, resources and processes, resulting in significant improvements to overall organizational productivity.

This course provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement.