In this course, we cover a very important concept that businesses use to stay relevant and competitive which is Business Process Reengineering (BPR). You will learn what business processes are, how to evaluate existing processes and come up with better ones. Some of the topics we cover are:

• Introduction to BPR, its objectives and uses
  

• Defining, mapping and measuring business processes
  

• Analysing where value is added in a business
  

• Mapping a "as is" process to a "to be" process
  

• Six Sigma
  

• Successful customer outcomes
  

• ...and much more
  

As part of the course, we have provided a real life case study, in which you will apply the knowledge gained from the course into making a real life analysis. This will give you both the theoretical knowledge as well as practical application that is necessary to fully understand the topics covered. At the end of this course, you will be able take a new look at at your own workplace at the processes and come up with new and better ones in order to stay relevant in the ever changing business world of today.