Quality management is the discipline of managing quality processes in organizations. This course provides an overview of quality management concepts. At the end you will be able to answer the following questions:

1. What is quality assurance vs. quality difference?

2. What tools can I use to improve quality?

3. Who are the founders of quality concepts?

4. What are the different methods of quality management approaches?

5. Is quality expensive?

6. etc.

The following topics will be covered in the training.

1. Introduction to quality

2. Quality Management

3. Quality Gurus

4. Cost of quality

5. Total Quality Management

6. Quality Control Tools

7. Quality Control Approaches

8. Quality Control Standards

9. Quality in healthcare

10. Quality in education

11. Quality in pharmaceuticals

12. Quality in food