26-Mar-22 Update: Entire course redesigned, more simplified, and re-recorded. Acomplete refresher has been done.
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25-Jan-17 Update: All technical and other errors corrected. A 47-page booklet on process analysis and improvement techniques added.
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Process mapping is the first step to any initiative on Business Process Management (BPM), Process Excellence, Operational Excellence, Process Re-engineering, Quality Improvement, and Lean Six Sigma.
In this Business Process Mapping course, you will be able to map any business process, define company-wide process landscape, identify opportunities for process improvement, understand the complete life cycle of process mapping, learn the difference between process, work, activity, function, understand what is value-added activity.
You will also learn how to map any process using only four symbols. A detailed walk-through of a real-life case study will ensure that you will get in-depth knowledge of process mapping and apply it in your real business scenarios.
The LateralSkills’s LEARN, APPLY, GROW approach.
The course is based on LateralSkills’s LEARN, APPLY, GROW technique – a method that we have developed and practice for all of our training programs both in-house as well as virtual training programs.
This approach will ensure that you the best learning on customer journey mapping, application of customer journey mapping in real-life scenarios, and enabling you to grow your professional skills on the customer journey and experience mapping.
LEARN: First, we will demystify the foundation concepts with several real-life examples. You will also learn WHAT, WHY, HOW, and WHEN to use each concept.
APPLY: Once you fully understand the concepts and techniques, we will take you step-by-step through KNOW-HOW with real-world scenarios so that you can learn how to apply it in your examples. You will also go through continuous assessment, activities, and cases to integrate the new knowledge into your skills. This will also ensure the validation of your understanding of various concepts.
GROW – You can put the newly acquired skills in your profession and advance your career. You will get all the support from us to ensure application in your scenarios.
What is included in this course?
You will learn the foundation of concepts on process mapping types of business process, process hierarchy, process taxonomy, process mapping life-cycle, process analysis, and process improvement techniques.
High-quality video lectures with the simplest explanation of each jargon
Clear, concise, and to-the-point lectures
Training activities to increase knowledge retention
Quizzes to validate your learning and understanding of each topic
Fully Editable Templates
Downloadable handouts
Lifetime Access to training content
