What is covered in this course?

This course is fully aligned with the updated ASQ CMQ/OE Body of Knowledge - Part VII ( FIFTH EDITION 2021 )

CMQ/OE Certification Prep. Course-Part VII: Training and Development

A. Training Plans

Develop and implement training plans that are aligned with the organization’s strategic plan and general business needs, including leadership training and alignment of personal development plans. (Create)

B. Training Needs Analysis

Use various tools and techniques such as surveys, performance reviews, regulatory guidances, and gap analyses to identify and assess training needs. (Evaluate)

C. Training Materials, Development, and Delivery

Use various tools, resources, and methodologies to develop training materials and curriculum that address adult learning principles and the learning needs of an increasingly diverse workforce. Describe various

methods of training delivery: classroom, workbooks, simulations, computer-delivered, on-the-job, and self-directed.

Use mentoring and coaching to support training outcomes. (Apply)

D. Training Effectiveness and Evaluation

Assess training effectiveness and make improvements based on feedback from training sessions, end-of-course

test results, on-the-job behavior or performance changes, and departmental or area performance improvements. (Evaluate)

LEVELS OF COGNITION

BASED ON BLOOM’S TAXONOMY

Remember: Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles.

Understand: Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations.

Apply: Know when and how to use ideas, procedures, methods, formulas, principles, theories.

Analyze: Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sublevel factors or salient data from a complex scenario.

Evaluate: Make judgments about the value of proposed ideas, solutions, et cetera, by comparing the proposal to specific criteria or standards.

Create: Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

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ASQ® is the registered trademark of the American Society for Quality.

We are an independent training provider. We are neither associated nor affiliated with the certification organization(s) mentioned in our courses. The name and title of the certification exam mentioned in this course are the trademarks of the respective certification organization. We mention these names and/or the relevant terminologies only for describing the relevant exam processes and knowledge (i.e. Fair Use).