This course is a combination of my Communication Basics course and Change Management in Healthcare.

Communication Basics: Have you ever heard someone at your organization say, "We need to have better communication around here!". Communication barriers affect individuals, personal relationships, and certainly have impacts at organizational levels. We're often told that we need to improve communication, but aren't always given practical examples or tips on how to accomplish that. That's the main problem I was trying to solve when I created this course!

In this course, you'll find practical examples of every day communication issues we routinely run into and tips and tricks on how to resolve them and improve future communication.

Change Management in Healthcare: This course is designed for healthcare project managers (PMs) or clinical project leads with limited formal background in change management fundamentals. Throughout the course modules, you will receive an introduction to how people navigate change and an introduction to the change management process by reviewing some popular theories and models of change. We will also cover an overview of the life cycle of a project. Finally we’ll combine both change management principles and the project life cycle by reviewing some common barriers to change in healthcare projects throughout each stage of the project life cycle and allow time to apply the change management principles you just learned to each.

As a physical therapist, I was tasked with managing projects that required behavioral change, but I had no formal knowledge of change management theories, models, or tools to help manage that process. If a goal of our projects is to improve adoption of a new organization initiative, especially ones that involve workflow changes or practice changes, change management is an integral piece to ensuring that our projects are a success!

The goal of this course is to provide you with lessons learned, 'what I wish I had knowns', and basic tools to set you up for successfully implementing change at your organizations!

Let the journey begin!

(Note for the year 2022: This course is approved for 1 continuing education unit (CEU) by the West Virginia Board of Physical Therapy for physical therapists and physical therapy assistants in the United States. Please message me for details on obtaining the appropriate course certificate if this applies to you. Thank you!)