The course has 20+ lectures/videos. They will step by step guide you about various facets of a call center - opening a call center, operating a call center. This call center lecture guide helps you to understand aspects like - which call center to open voice or non voice, how to hire man power for a cell center, compliance related to a call center. Do's and dont's of a call center, how to choose the right kind of project for a call center. After going through all the videos you will be able to open a new call center successfully. You will also be able to operate a call center for a long period of time. I have shared tried and tested techniques after interacting with more then 1000 clients that have either visited our office or dealt with my businesses remotely. The intention of sharing these lectures is to spread the right word on the call center opening and operational procedures as far as I can. Getting the right start and guidance while running a new business ensures half the battle won. Success would certainly be around your business if you will watch and follow each lecture carefully with complete focus and diligence.