Core 2, or the 220-1002 exam, is another part of the A+ certification process from CompTIA. Vision Training Systems will guide students through this valuable IT training to not only pass this exam, but to gain real world knowledge needed when working in the IT field. Once both CompTIA A plus courses have been completed, we recommend moving forward with Network+ and Security+.
This course covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures. CompTIA A+ covers mobile devices, networking technology, hardware, virtualization and cloud computing, and network troubleshooting.
Module 1 – Operation Systems
• Compare and contrast common operating system types and their purposes
• Compare and contrast features of Microsoft Windows versions
• Summarize general OS installation considerations and upgrade methods
• Given a scenario, use appropriate Microsoft command line tools
• Given a scenario, use Microsoft operating system features and tools
• Given a scenario, use Microsoft Windows Control Panel utilities
• Summarize application installation and configuration concepts
• Given a scenario, configure Microsoft Windows networking on a client/desktop
• Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems
Module 2 – Security
• Summarize the importance of physical security measures
• Explain logical security concepts
• Compare and contrast wireless security protocols and authentication methods
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
• Compare and contrast social engineering, threats, and vulnerabilities
• Compare and contrast the differences of basic Microsoft Windows OS security settings
• Given a scenario, implement security best practices to secure a workstation
• Given a scenario, implement methods for securing mobile devices
• Given a scenario, implement appropriate data destruction and disposal methods
• Given a scenario, configure security on SOHO wireless and wired networks
Module 3 – Software Troubleshooting
•Given a scenario, troubleshoot Microsoft Windows OS problems
• Given a scenario, troubleshoot and resolve PC security issues
• Given a scenario, use best practice procedures for malware removal
• Given a scenario, troubleshoot mobile OS and application issues
• Given a scenario, troubleshoot mobile OS and application security issues
Module 4 – Operational Procedures
•Compare and contrast best practices associated with types of documentation
• Given a scenario, implement basic change management best practices
• Given a scenario, implement basic disaster prevention and recovery methods
• Explain common safety procedures
• Explain environmental impacts and appropriate controls
• Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts
• Given a scenario, use proper communication techniques and professionalism
• Identify the basics of scripting
• Given a scenario, use remote access technologies
