The module provides an introduction to concepts, essential strategies and conflict resolution techniques.

The participants will have acquired the insights and capability needed to

> reduce the risk of conflict

> resolve conflicts in general and business/management conflicts in particular

> negotiate and communicate better in conflict contexts

> manage staff better

> Explore Win-Win Attitude

> Motivate Others and Self

Focus of the module is conflict challenges typically faced by leaders in business and industry in particular. The initiative is towards exploring the  universal tools via the  proactive measures and conflict handling in view towards excellence.