COURSE DESCRIPTION

This intensive course will focus on ways to reduce professional or personal conflict and negativity. Participants will gain insight into ways to acquire control of volatile situations and prevent anger from escalating. They will learn how to turn around negative situations in the workplace. They will receive clear steps of action for getting to the root of the conflict. Attendees will examine why negative situations ripple into every area of the organization. They will discover ways to facilitate bad situations, techniques for gaining consensus, and simple confrontation techniques that reduce stress will all be examined. They will create approaches that will turn a negative situation into an optimistic workforce.

COURSE OBJECTIVES:

Objective 1: Define conflict

• Discuss the positive side of conflict

• Analyze eight most common times for conflict

• Identify six reasons for conflict among workers

Objective 2: Examine rules for handling anger

• Choose words to use that help

• Create action plans for quick resolution

• Analyze hostility and how it surfaces

• Examine how to handle personal and professional hostility

• Compare levels of group conflict

• Examine seven stages of group conflict

Objective 3: Review active listening skills

• Discuss hedge words people use to distort communication

• Analyze techniques people use to avoid issues

Objective 4: Create a code of conduct for controlling a resolution meeting

• Compare ways to confront others while helping them save face

• Examine confrontation techniques

• Review assertiveness techniques

• Apply facilitation skills for allowing everyone to be heard

• Discuss the facilitator’s responsibilities

• Create questions to guide others through the process

• Analyze ways to prevent arguing

• Discuss times to make amends

Objective 5: Examine the definition of negativity

• Analyze the cost of negativity in U.S. organizations

• Evaluate the challenges of the modern workplace

• Formulate a five-step approach in examining negativity

• Review the CIA way negativity grows

• Discuss situational, habitual, and chronic negativity

• Discuss the effect of someone else’s negativity on you

• Create stair steps toward negativity

• Assess results of negativity

• Compare ways in dealing with the negaholics

• Develop rules for confronting negativity

• Analyze how to break the victim complex

• Define ways to impact negative culture

• Discuss how to fight personal negativity

Objective 6: Evaluate the inner/personal dialog

• Identify the family influence

• Assess ways for rebuilding trust

• Create an action plan