Call/Contact Center Management, The essential Guide

Rating 3.8 out of 5 (79 ratings in Udemy)

What you'll learn

This course is perfect for new Call (contact) Center Team Leads, Supervisors and Managers. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.

Description

This course if perfect for call/contact center Team Leaders, Supervisors, Managers and those who aim to be. It will provide the basics on everything from Channel …

Duration 1 Hours 58 Minutes

Paid

Self paced

All Levels

English (US)

225

Rating 3.8 out of 5 (79 ratings in Udemy)

Go to the Course
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