In this socially distanced environment, there is an increasing demand for taking your engagement with your customers and employees online. Conversational AI offers novel ways of providing you with productivity lift and automation in your online engagements. This course introduces business students and working professionals to Conversational AI. It uses a set of use cases to illustrate the meaning and value of Conversational AIin engagements with customers and employees in business and consumer use cases.
On behalf of the Applied AI Institute, we welcome you to the course Conversational AI Benefit Case. This is the first course in our Conversational AI Series. In future courses, we will cover design and development of Conversational AI solutions using open source and commercial tools as well as testing and deployment ideas on how to improve, operate and govern such solutions.
This course has been developed for working professionals. As you know, Conversational AI is a topic of interest among many professionals including those working for business organizations, public services, educational services, and non-profit organizations.
This course is divided into multiple sections.
Course Overview – provides an outline of the course
What is Conversational AI? – identifies characteristics of a good conversation and illustrates with an example
Conversational AI Example 1 – Sales Engagement– shows how conversational AI is used in a sales conversation with a shopper
Conversational AI Example 2 – Service Engagement– shows how conversational AI is used in troubleshooting and repair a defective equipment
Conversational AI Use Case Library – discusses many other examples of conversational AI
Summary and Other Courses – provides a summary of the course and outlines possible next steps for the students
We use quizzes to prepare the students
