The Cost of Poor Quality (COPQ) is the cost associated with poor quality services and products. 4 key elements of Cost of Poor Quality are External Failure, Internal Failure, Appraisal and Prevention Costs. Some of them are hidden costs of waste (CoW)

As manufacturing and engineering professional, in-depth knowledge of COPQ will help you to :

• Accurately compute or estimate COPQ including QC, Training and Service activities

• Perform cost-benefit analysis for quality improvements to take informed decisions.

• Prioritize efforts to acquire maximum impact on profitability

• Build business acumen and present quantifiable business proposals to senior management

• To evaluate Problem Solving Efforts, Continuous Improvement (CI) and Lean Initiatives

In all, this Online Training on Cost of Poor Quality training is unique because it provides an effective approach to prioritize problem solving efforts and enable leaders like you in effective decision making so that performance and productivity improves through process & QC improvement. So it is a Business Performance Improvement (BPI) Course. It can be useful to kick-off quality improvement initiative in your organization or to re-prioritize or re-energize your team.

You will learn in this Cost of Poor Quality (COPQ) Online Course, the following:

• Start from scratch, no prior knowledge of COPQ concept is required

• Example based lectures to understand each element of COPQ

• Cost of Quality Curve

• Comprehensive understanding that goes beyond tracking costs of process wastes

• How to expand COPQ to Total Cost of Quality (TCQ)

• Downloadable Generalized Excel Based Cost of Poor Quality (COPQ) Estimation Template that can used for any scenario

• Tips to estimate or compute all cost headers

• Potential challenges in implementing COPQ and recommendation to overcome

• Roll out Approach