We explore Excellence per se – what it looks like and how you can make it happen in your workplace. This is not a long-term strategic plan we're describing. Tom Peters, the business management expert and best-selling author, will give you actionable steps to take in order to achieve Excellence in the next five minutes. If we talk about “Excellence” in ballet, which we do after a memorable performance, why can’t we talk about "Excellence" in business? Excellence is conventionally seen as a long-term aspiration. Tom vehemently disagrees. As he explains, Excellence is not a destination at which you arrive on a gloriously sunny day after years of brutally hard work. Excellence sustains us and inspires us day in and day out, minute in and minute out. There is no "long-term." There is only the way we act when we step out into the corridor after a meeting, or yes, the quality of your next four-line email. Excellence is, more often than not, a tiny "extra" in providing a service that makes a huge difference in the way we (customers) feel about this or that transaction. Excellence is something you enable today that makes others feel good about their work and its purpose - and themselves. This is Course 1 in a series of six courses titled Excellence: Now More Than Ever. The series includes courses on leadership, innovation, and putting people first.