Crisis is unexpected and unforeseen events. this is different from risk. its appearance is unknown and can create devastating impact. the impact last for a very very long period. Crisis management and crisis management planning can protect organizations against complete failure if (when) a catastrophic Crisis occurs.
Companies have lost Billions of Dollars due to lack of awareness and training on crisis management and crisis communication.
Cost of poor communication is approx. $37 Billion...
Source: Provokemedia
Do you have a crisis plan?
Do you have a message and communication team and channel ready?
Do you have a company spokesperson?
Do you have a plan to communicate with the stake holders, media, external agencies?
Do you have a social media response team?
Do you have a road map for response time?
Do you know how to communicate in crisis?
Do you have a sop and a flexible sop?
Do you have the checklist for crisis management?
Do you have answers to these tough questions? If no, Then probably this is for you.
What you'll learn:
What is a Crisis?
Case Studies of Crisis & Lesson Learned
Are you prepared to deal with crisis?
Different Types of Emotions
Classification of Crisis
The 6 Essence of Crisis
Crisis Cycle Identification
How do you identify (Crisis)?
Disaster management
Crisis Management
Is Crisis Management Plan necessary?
Key Questions on Crisis
Steps in Crisis Management
The 5 Foundations of Crisis Management ‘MBA RL’
23 Do’s and Don’ts: Response to Crisis
Crisis Team Formation
Crisis Management Plan (template)
Key Factors of Crisis Management
Emergency Checklist & Drill
Crisis Communication
5 C’s of Crisis Communication
Stages of Crisis Communication
10 Rules for Crisis Communication
Social Media Crisis Response Plan
Communication on Social Media
Handel Difficult Communication / People
Effective Crisis Communication
Communication Channels
10 Easy Steps to Lead through a Crisis
14 ways to manage customer complaints
11 ways to deal with Criticism
Have ‘RACI Model’ in Place
Conduct ‘RAID’ and Check your ‘RADAR’
Bonus for you!
Who should attend?
Anyone curious to learn about crisis management and crisis communication
Are there any Pre-requisites?
There are no prerequisites for attending this course, however an brief understanding of business impact, risk and business continuity would be useful.
What's included?
Start Solving your challenge today in Easy way. I assure YOU that this course will help you to solve your challenge of Crisis Management and Crisis Communication. Don't miss the opportunity to instantly learn things which will make you better.
Let's get going!
