Currently going through a major upgrade after which the price will rise, these courses are lifetime and are upgraded accordingly so get in now while the price is low and new content is being added.
What you will learn:
This course is currently going through a 2022 upgrade, parts are being added sometimes gradually and sometimes large chuncks at once.
So have patience and enjoy the new and old coursework.
The 2021 course will remain after the upgrades are complete as a bonus.
Inside this course:
you will be presented with some very challenging material because most good customer care is an expression of your core values, you will have to do the work on your internal state before you can improve on the personal message that you are delivering to your customers.
Hopefully by the end of this course your internal world will have a pivotal role in the outcome you get; and you will have the tools to change it to suit the constantly changing demands and evolving environments of a customer care role.
Who you will learn from:
Phill is a part time magician, mentalist and therapeutic practitioner who has in the last 30 years worked in customer service roles in:
In a many customer facing roles with different types of client demographic from students and manual workers to high end professionals and entrepreneurs.
Starting as a night porter in a hotel he learned to work reception, later learning the restaurant and bar.
Moving to a private members club where he learned siver service, whisky and wine waiting skills for professionals and entrepreneurs.
Later working part time in a night club he was working full time in both bar and cellar before becoming a supervisor leaving to work as a croupier.
As a croupier he has dealt games to millionaires and students alike and all the way through his career his attention to and high levels of customer care have been the fulcrum that provided leverage within his career.
