There is no doubt that the customer is the most important person within our businesses and organizations. It is also no surprise that we run our businesses and serve customers so that we keep them happy, so that we keep them coming to us, and also to make money to sustain our businesses. When you care about somebody, you do everything in your power to get to know them and to understand them so that you can anticipate their needs and give them what they want even before they ask. The customer is much more than a King, the customer is now a Kingmaker, that’s how important customers are in ensuring excellent customer service is delivered day in day out to ensure a positive and lasting customer experience. Customer are the reasons why we’re in business and they are our No.1 bosses, And the need to understand them and treat them better is now more important than before.This customer service course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important customer relationship. In order to give the customer what they want one has to know the customer, and understand the customer.The effect would be an enhanced customer relationship that would increase business revenue and drastically improve the students personal input in customer service management and to improve their professional customer service relationships.