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******* Welcome to our customer success management course *******

- Our videos are short because we get to point. Don't take long courses. Pick small ones according your specific need -

This time we will work with an use case example of how to create value mapping for make your customer succeed and because they are succeed, you are!

This example is based on a specific business case, but you could apply the same methodologies for others.

We will talk about >>

- How to create a value map,

- How to create a proper, cool, professional Customer Journey Map for mapping your customer success.

- Build Value to your customer/s

- How to build a customer journey according your solutions,

- What to say in each slide presentation,

- You can use our templates and replicated in your own business

Customer Success or Customer Success Management is a business method ensuring customers achieve success: their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes.

Presently, the customer success function within most organizations is embodied in the customer success manager (CSM), client relationship manager (CRM), client strategy consultant (CSC), or client success manager (CSM) job titles. This courses are for all of you!

The CSM acts as the main point of contact and as a trusted advisor for the customer from the vendor side as they are the one ultimately responsible and accountable for that customer's success. The function may share many of the same functions of traditional account managers, relationship managers, project managers, and technical account managers, but their mode of operations tend to be much more focused on long-term value-generation to the customer. At its heart, it is about maximizing the value the customer generates from utilizing the solutions of the vendor, while enabling the vendor the ability to derive high return from the customer value. To enable that, the CSM must monitor the customer's usage of and satisfaction from the solutions of the vendor, identify opportunities and challenges from the way the customer engages with the solution and take action to help resolve challenges and foster expansion of the usage as well as the value from the solutions (to both sides) over time.