In this course, you’ll receive a comprehensive review of de-escalation that will be supported by real, practical and relevant stories.

• How to assess a situation for clues of danger

• How to avoid violence in the first place by being proactive in your approach.

• This includes avoiding triggers, scene and client assessment, and recognizing the clues of escalating behavior.

• You will be given multiple examples of the techniques of de-escalation as well as tips on how to use each technique.

• You’ll learn the DEFUSE technique to de-escalate a difficult situation.

• You’ll go in depth with limit setting.

• You’ll study body language and verbal communication.

• You will learn how to de-escalate a person with dementia.

• Causes for aggression will be discussed.

• You’ll learn the difference between dementia, delirium and psychosis and how to assess someone’s perception.

• I will give you clues to look for that someone is having a mental health crisis, and what to do if you recognize those signs.

• You will learn how to keep yourself safe when working with other colleagues.

• You’ll learn the difference between calling for your colleagues for help and calling for the police.

• I’ll suggest what to do until help arrives.

• I will guide you through keeping yourself safe when you’re working alone or if you’re in a rural setting.

• We’ll talk about what reasonable force is and what authority you have to respond to an attack in Canada.

• You’ll learn about weapons and what to do if your client has one.

• And finally, I’ll discuss self defense techniques that you can use if you’re being attacked.