Until recently, leadershipmostly focused on notions of structure, control and process. The tools of leadership were about hierarchy, oversight, top-down communication and unilateral decision making. Today, digital business has revolutionised the way we work and leadership demands getting the most from teams of skills individuals through inclusive decision making, open communication, collaboration and a practical understanding of individual, team and human motivations.
Dale Roberts is an author and speaker on digital business leadership and customer success. He has lead professionals services and customer success teams in digital businesses for two decades and has advised major, global businesses including HSBC, Unilever, Nissan,Expedia, IBM, Tesco,Ikea and Nestle.
This course is based on his experience some of which has definitely been learned the hard way. The real-life experience has also been complimented by research and studies into human and organisational psychology and leans into work from Ed Deci and Richard Ryan on Self Determination Theory amongst others. The course will encourage you to re-examine what you assume about leadership, management and motivating a team of people towards a common goal.
This is the definitive course on leadership in digital businesses and teaches principled, human-centred leadership focused on the success of your team, your own personal growth and the best possible performance in support of your organisation.
And it will make you a kinder and more successful leader.
You will learn;
Be a Better Leader
Be a Better Manager
How to coach and mentor
Effective delegation
What really motivates people in the workplace
The right way to influence and persuade
The principles of modern leadership
How to have difficult conversations
Be a leader that people want to follow
The tools you need to be an effective manager
How to understand your customers and their needs
How to segment your portfolio of customers
How to manage your manager
How to balance the needs of your customer and your business
