The foundation of any organization who deals with a customer is professionalism. If you don't have professionalism inside your organization, behaviors will drive an "accepted culture" that is created by employees. The tone of the way things are said, also change the employee engagement of the people.

Writing effectively inside any organization is important to carry out your intention of what you want to say clearly and efficiently. Because written words can be easily perceived incorrectly, effective writing is a skill that helps clear up assumptions.

WHY Questions:

1) Why is it important for anyone to learn effective business writing inside an organization?

2) Why are written words so easily miss-read or perceived incorrectly?

3) Why do organizations today have morale issues revolving around business writings?

4) Why is business writing such a difficult task?

5) Why must we take business writing seriously as a day-to-day task?

6) Why do we care about being able to communicate properly with effective business writing inside organizations today?

Learning objectives:

1. Understand the purpose of writing before they begin

2. Organize a memo using the proper format

3. Write using the direct and active voice

4. Use punctuation properly

5. Write in a clear and concise manner

6. Understand email etiquette.

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