An effective and efficient management in business are management that are informed to take decision base on effective listening, even in general if you fail to take good decision and even people see you as somebody who is not wise. This course focus on using effective listening as a key to better organisation so both employer's and employee's need to take it serious, because customers can be satisfied when the company listen to their concern's and position themselves to deliver the right product/ service to satisfy them.

Listening have enormous benefits at the work size that even affect productivity and salespeople point of view good listen can even enhance their communication with the customers and even have competitive advantage. It is very important we need to adopt the right strategies to listen effectively in organisation or in general context, Business have enormous advantage if listening is taken as a key issue in analyzing the business context. barriers to listening is something which need to be taken serious because it have deep implication to affect business.