In almost every profession, email is the biggest part of a person’s day. By mastering the etiquette of email communication, you and your team members can create a workplace that is more productive and more professional.

During this course, we will cover the "dos and don'ts" relating to the following items:

1. Email length

2. Response time

3. Subject lines

4. Formality (“Greetings” fall under this item)

5. Tone

6. Acronyms and abbreviations

7. “I hope all is well.”

8. Emailing outside of standard business hours

9. Using “you” instead of “I”

10. Signing off with your name (in addition to your email signature)

11. Copying – Reply or Reply All?

12. Including a new person in an existing chain of emails

13. Out-of-office messages

14. Drafting with an empty “To field”

15. Attachments

16. High importance / Marking urgent

17. Remembering to respond to each question

18. Knowing when to use the telephone or meet face-to-face

19. 12:00 p.m. vs. 12:00 pm

20. Oxford commas (a.k.a. serial commas)

21. One space vs. two spaces after a sentence

22. Which is proper: email or e-mail?

23. Misspelling of names --- capital letters, accents, commas, hyphens, etc.

24. Dale, Leslie, Pat, Sam, Alex, Taylor, Riley

25. Can you refer to "Stephen" as "Steve"? "Beverly" as "Bev"?

26. Proofreading

27. ALL CAPS IS PERCEIVED AS SHOUTING!!!

28. Following up

29. Moving from a conversation to a calendar event

30. Autocomplete