Introduction

This virtual training program includes presentation skills for online audience presentations. We shall focus on enhanced rapport building skills including probing, persuasiveness, empathy, active listening, articulate speaking including voice and power words and immaculate knowledge of the online presenter platforms in case of online presentation requirements.

The current global pandemic has forced organizations to conduct most communication online or in a virtual setting. Department meetings, Corporate presentations, Performance reporting, Sales presentations, Corporate training and any other kind of knowledge transfer, all are now done online. However, this practice, while not completely foreign, is not the norm for many businesses. There are certain hurdles to overcome if you want to keep your business running like a well-oiled machine.

Objectives

Grow revenue, reach sales targets & develop confidence

Develop rapport with and engage your virtual / online audiences

Empathize with audience’s perspective, emotions, wants and needs

Employ ‘power words’ to solicit desired emotions in your audience

Apply communication techniques in Articulate Speaking, Voice Characteristics, Probing & Active Listening

Learn Online body language essentials

Adhere to Virtual Meeting Etiquette

Understand the technology and features of online presenter platforms

Required skills

Get past the first 20 seconds and increase selling opportunities

Up-sell and Cross Sell other products if required

Improve questioning and listening skills

Identify customer’s real emotions, needs and match with appropriate benefits.

Sharpen closing skills in order to clinch the sale.

Handle objections effectively and treat them as new opportunities

Build better relationships with difficult prospects using empathy

Recognize each prospect’s unique online personality and tailor offering accordingly

Seek buying signals and act accordingly