Often in our roles we are required to speak to clients and it is critical to for all of us to make our conversation success and impactful. This course brings in the importance of effective conversations with clients and different types of conversations. It is also important to understand the key phases in the client conversation. Having a small talk in building rapport play crucial role in engaging clients. All aspects of great conversation help especially questioning, listening and paraphrasing. This course would also address client conversation framework. Most of us often fact tough and challenging clients so we will also understand the importance of managing tough conversations to build long term relationships. It is also critical to how we conclude and wrap up a client conversation amiably.

The chemistry of client conversations is different from the usual conversations. This would need focus, clarity and to understand what is in it for me. Preparation is one of the key aspects for successful client conversation. Laying out clear agenda with defined goals, focusing on the content, being passionate and listening effectively are some of the key aspects one needs to take care. There is a lot that needs to be taken care when we converse with clients. This course can give a clear road map for any one looking to have a great conversation.