Each unit has two main parts. Part A introduces the topic and Part B develops it. In each part there are five sections to help you practise speaking, listening,reading and writing, as follows:

Presentation

– this sets the scene and introduces atopic such as speaking on the phone, or suggesting places to visit in the region, etc.

Listening and pronunciation

– this teaches you to understand guests (and hotel employees) as they make reservations, or explain a problem in the hotel, etc.

Language focus and practice

– this practises the main language points of the unit, and is directly linked to the presentation and listening exercises.

Personal job file

– here you personalise your work by applying what you have learnt in each lesson to your own specific situation at work. There are tips and exercises to help you remember what you have learnt, and you write down and translate the language items from the lesson that you need in your work in the hotel.

Speaking practice

– here you bring all the work from the lesson together and you speak in pairs or small groups. You use the language you heard in the

Listening

section and do different exercises to practise what you have learnt.Above all, have some fun while you are learning English. Good luck!