Essential Phone Communication Skills is designed for anyone who wants to improve their ability to speak effectively on the telephone. In 13 short videos, Mary Jane Copps, CEO of The Phone Lady, covers everything from answering the phone to leaving voicemail messages, and handling difficult customers to dealing with background noise. Each video ends with written tips and ideas. This course is ideal for students anticipating job interviews on the phone or the need to use the phone as part of their job search, those in sales, business development and fundraising, as well as entrepreneurs will find the information extremely valuable, as will anyone wanting to create excellent customer service.