What is a freight broker responsibilities?

Generating leads and attracting new prospects, and developing a sales pipeline. Identifying and selecting reputable and safe carriers for freight services. Providing customers with shipping quotes. Booking orders with carriers. Assisting to prepare carriers for loads.

A freight broker is an individual or company that is contracted by a shipper to be a liaison between the shipper and a motor carrier to facilitate the movement of their property from origin to destination by accessing its vast network of carrier relationships. ... There are over 17,000 freight brokers operating in the US.

Perform freight services according to company and government regulations.

Plan and coordinate pick-up and delivery schedules.

Work with Shippers, Carriers and Dispatchers to manage the schedules.

Track and report shipment status to customers.

Manage multiple deliveries, process spot requests and develop new sales strategies to improve business

Resolve freight discrepancies in a timely manner.

Respond to customer concerns and queries professionally.

Maintain positive and productive relationship with customers.

Identify and contact qualified carriers for freight services.

Negotiate contract and pricing agreements with carriers.

Provide special discounts and promotions to customers.

Contact current and potential customers for new business opportunities.

Maintain strong relationship with multiple carriers.

Ensure that freight paperwork are completed and approved before transportation.

Maintain freight files and customer receipts for reference purposes.