AI is on everyone's mind in the IT world, and Microsoft is at the forefront when it comes to investing in both AI and business applications. With AI built into Dynamics 365, businesses can change their business landscape, become more efficient, and reduce manual processes.
In this course, you will reap the benefits of the new AI applications introduced by Microsoft in terms of sales, market, and customer service insights. You will begin with a quick installation and overview of Dynamics 365 and AI. You'll use AI for Customer Service Insights to achieve actionable insights into critical data and trends from your customer service system.
You will also use AI for Sales to enable stronger customer relationships, perform actions based on market insights, close sales faster, and make your business more efficient. Finally, you will discover how Market Insights connects organizations based on the conversations and opinions that their customers and the broader market are engaged in.
By the end of the course, you will be able to use Dynamics 365 AI applications to achieve efficient and intelligent business insights.
About the Author
Luke Mathers is an architect and CRM consultant and has been working with Microsoft Dynamics CRM since version 3.0 (released near the end of 2005). In that time, he has designed and implemented dozens of projects in multiple geographies and across many industries.
Some of these projects included worldwide software deployments, where training users across different languages, job functions, and cultures was a critical success factor. Luke currently works with large enterprises, helping them adopt the latest capabilities from Microsoft business applications, including Dynamics, the Power platform and AI.
While both the capabilities and complexity of the Microsoft Dynamics 365 platform grow daily, Luke enjoys contributing to the user community and enabling more people to get the most out of their careers and Microsoft Dynamics deployments.
