This course teaches you how to strategically overbook and how to find solutions for Overbooking bad situation.
Hotels that accept reservations must cope with the problem of bookings cancellation & no-shows: customers who make a reservation but fail to honor it. Hotels protect themselves against revenue loss from cancellation & no-shows by implementing overbooking strategy. This course teaches you how to strategically overbook.
We will discuss the difference between Overbooking and overselling, Reasons, Why and How to implement a successful overbooking strategy: no-show forecasting, no-show rates, arrival uncertainty, pricing policies, and cancellation forecasts. You will consider the risks of overbooking and review strategies to minimize costs and customer impact.
Many hotels overbook rooms as part of their revenue management strategy.
While advantages in overselling rooms include increasing revenue and mitigating loss, there are pros and cons in balancing your profits from this strategy with the guest experience.
We’ve put together a basic guide of best practices for hotel overbooking. Many suggestions are common sense but put them together and they can create an overall plan to maximize revenue and minimize risk.
Overbooking practices in hotel revenue management.
Overbooking is a situation when the total number of rooms reserved for a certain period of time exceeds the total number of rooms available for sale for the same period.
What will this course cover?
The Overbooking Practices in Hotel Revenue Management course will include:-
How to develop an overbooking approach that addresses no-shows
Ways to manage potential customer issues associated with overbooking
Practical solutions for Overbooking bad situation.
11 Tips When Overbooking comes.
Overbooking Strategy.
Do not like Overbooking, What to do instead.
Who should complete this Course?
Professionals responsible for improving hotels financial performance.
Hotels Owners, General Managers & Directors.
Front Office Manager.
Front desk managers.
Night Managers.
Sales Reservations Managers.
Night auditors.
Sales and marketing analysts.
