Veteran, new, and aspiring executives need to be effective - create value for customers, employees, and society. However, most executives have been brought up as efficient thinkers (doing things right) and not effective thinkers (doing the right things). This education program will show you how.

This education program will teach you how to study your organization looking through two lenses: the Customer Lens and the Thinking Lens. The Customer Lens helps you get evidence of what happens when the customer interacts with your organization. The Thinking Lens will aid in your understanding of how your organization thinks. These two lenses must be reconciled in order to uncover the power of synthetic thinking.

You will be using your own organization to study and reconcile the Customer and Thinking Lenses. You will build a system map as a visual representation of your organization of what you learn as an outcome.