Whilst not the first management course to hit Udemy, this topic is certainly presented from an insider's perspective. As unofficial head of the complaints department, I have the low down on what your teams want to see more of, what they are raving about and what business wishes you would start doing... spoiler alert:it is not making excuses and shifting blame.

Ihave the templates, structure and checklists you need to run your team like... well, a boss.

Topics we are going to cover:

• Personalities within your team

• Shared Purpose

• Recruitment

• Managing (for) Dummies

• Onboarding

• Rewards and Recognition

• Your role as a Coach

• Goal Setting

• Conflict Management

• Managing post the Pandemic (Covid 19)

Templates include job descriptions, performance management, warnings, interview questionnaires, code of conduct, personal development plan etc.

You are going to be challenged, stretched and equipped to really level up this year ready for anything 2021 dares to throw at us.

Let's stop rehashing what you have to do as a manager and really unpack the how you need to go about it. This course implies you are flying solo and will help reduce reliance on support functions to drive the outcomes you are looking for.

Let's earn that "World's Best Manager" mug together while reducing your stress levels, looking good and reaching all of your deliverables. You've got this.