This is a practical course, giving you "aces up your sleeve" techniques that you can use, depending on the situation that you are in and what you want. It creates self-awareness as we dig deeper into the ways in which people behave and the ways in which they express themselves.

It helps people understand that, by building on a communication style which is assertive, they also build their confidence, relationships, respect and trust.

When people communicate in either passive or aggressive ways, in the long run, they lose respect and trust as they may be perceived as either selfish and intimidating or "too weak".

Most people communicate in the following ways (which is not suitable a lot of the times):

1. They don't know when and how to say "No"

2. They either do not express what they want or, do in in such a way that they get ignored

3. They find it a challenge giving negative feedback to someone

4. They express what they want in aggressive and intimidating ways without listening to the other's perceptions

5. They find it a challenge, expressing negative emotion when someone upsets or disappoints them

6. They suppress what they want out of fear of being rejected or told off

7. They rush into giving a quick fix solution for a person's problem without asking the relevant questions to gain clarity and understand the whole story

The way in which we express ourselves shows what we think and believe about ourselves and others.

This course will give you the tools, however, your success as a communicator will come with practice, making mistakes and self evaluation.