This course will teach users how to build an ITHelpdesk application. The premise of this app is to have users login, assign tickets to IT and review their own tickets. ITmembers will login and close out tickets submitted by users. Finally, admin level user will see a holistic view of all the tickets, their status, and who the tickets are being handled by. Lastly, admin level users will be able to run reports using charts to hone in on metrics.