Rating 4.27 out of 5 (91 ratings in Udemy)
What you'll learn- You'll learn about the psychology of human behaviour and why misinterpretations, biases and assumptions stoke the fires of conflict
- How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others
- You'll learn a process that will help you structure and better manage a difficult conversation
- How to deal with bullies and those of the Dark Triad
- How to manage passive aggressives …
Rating 4.27 out of 5 (91 ratings in Udemy)
What you'll learn- You'll learn about the psychology of human behaviour and why misinterpretations, biases and assumptions stoke the fires of conflict
- How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others
- You'll learn a process that will help you structure and better manage a difficult conversation
- How to deal with bullies and those of the Dark Triad
- How to manage passive aggressives
- How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work.
DescriptionWhile a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset.
Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people.
So on this course, you'll learn:
About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour
About the roles we play in conflicts and how unconscious biases affect our ability to think rationally
How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives
How to truly listen
How to structure a difficult conversation
How to deal with others' emotions
When to walk away!
Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook.
