Successfully managing difficult employees is an important management challenge. It can sap management time and energy, and cause stress and anxiety. This course provides a logical framework to help managers approach emotionally-charged employee situations in an unemotional, businesslike way. It describes why it's important to assess employee talent levels and understand employee motivations. It discusses the importance of managing someone "up or out," the reasons for diligent documentation, and the need to adhere closely to company policies in delicate personnel matters. The course includes management cases, plus questions for reflection.