Rating 4.45 out of 5 (11 ratings in Udemy)

• Why customer service matters to you and your organization
• How to create a positive experience for you customers
• How to use language to improve the customer experience
• How to improve your digital experience for your customers
• How to turn upset customers into your advocates
• How you can identify areas of opportunity in your service delivery and develop an action plan to improve
• How appearance matters to your customers and how to improve appearance to improve the experience
• Learn to identify coaching and recognition opportunities to help improve your team's performance
• Learn how to develop a customer complaint system
• Learn where and how to effectively respond to customer complaints