Inside sales professionals face a noisy, crowded, and fast-paced marketplace with distracted and risk-averse decision-makers. In this course, we help you build the trust you need to capture the interest of today's buyers. helps you understand what attributes you need to be successful, what your customer expects from you, what tools you should use, and how to establish your plan, set your goals, and do your pre-call research. Once you're prepared, she walks you through the specific techniques of the sale, including getting past gatekeepers, overcoming objections, and closing the sale.

- If you're looking to hire a new inside salesperson or wondering what it takes to be an inside sales winner, the expectations for success are high because it's a very complex field. I'd like to share with you the top qualities that make for a top-performing inside sales rep.

1- The first one is attitude.

2- The second one is skilled.

3- The third one is knowledge.

Let's start with attitude because it's everything. And I believe it accounts for the majority of your sales success. Face it, sales is a brutal profession filled with lots of rejection. And inside sales can be very repetitive. So a good attitude is essential. This means you must be coachable and open to learning, developing, and growing, personally and professionally. You must take well to feedback. And since sales have a high rejection rate, you need to learn how to bounce back or rebound quickly.

You can't let it get you down. Every day is sometimes the same thing in making your outbound calls. So it can get monotonous and repetitive. So you need to be self-motivated and disciplined to stay focused and maintain your momentum. Since you'll be calling on lots of prospects and talking with external and internal customers, you need to establish relationships and be seen as trustworthy.

Your reputation is what follows you and sets you apart from the rest. And being professional is important. Some think the only skill an inside salesperson needs is to have a strong phone skills. But just having that doesn't cut it anymore.

There are a lot more skills that you need. I really believe that being a persuasive communicator is a key skill. That means the way you speak, write, and listen to matters a lot when you're selling and convincing. Writing and speaking succinctly and making your point quickly is important.

Ever heard of the 80/20 rule? That means you must listen 80% of the time and talk 20% of the time. Knowing how to align with your prospects and listen to their agenda is much more important than your own. Things move fast in this profession. And an inside sales pro knows how to move at lightning speed. They think fast on their feet. They work fast. They respond quickly and have a sales instinct that keeps them going. They also have a competitive mind. They're confident, they're bold. And impatient, in a good way. And they know how to get things done by being resourceful navigators.