Rating 4.56 out of 5 (9 ratings in Udemy)

• Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
• Use appropriate communication techniques and tools to suit different communication styles of people.
• Plan response to information received, taking into account the social and cultural background of recipient of information.
• Identify indications & triggers of conflict with individuals or groups of people.
• Define the conflict and highlight points of differences/contention objectively, taking into consideration social and cultural differences of parties involved.
• Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
• Communicate outcome of negotiation and propose relevant recommendations with justifications to the supervisor.