ISO 19011 refers to the standard containing guidance on managing an audit program, the principles of auditing, and the evaluation of individuals responsible for managing the audit programs, that sets forth guidelines for auditing management systems. The audit program consists of the arrangements made to complete all of the individual audits needed to achieve a specific purpose.

This course is aimed at enabling learners learn about ISO 19011 audit techniques and best practices. In this course, you will learn key principles and techniques required in auditing any management system in any organization irrespective of size (small, medium or large scale) and functionality (or industry) (i.e. manufacturing, banking, hospitality etc.).

This course provides a complete overview of audit evidence and findings, audit preparation, and pre-audit activities including system standards, protocols, and methodologies. It also provides information on audit scope as presented with reference to physical location, organizational units, and other important considerations.

The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.

Course Outcome

At the end of this course, learners will be able to:

1. Explain fundamental auditing terminologies.

2. Discuss the benefits of ISO 19011 to auditors.

3. Discuss the different types of audit.

4. Describe the attribute of good auditors.

5. Outline general principles of auditing.

6. Describe audit processes.

7. Describe the best practices to reporting audit findings.

8. Outline how follow up of audit findings can be conducted.

9. Outlines the expectations of clients from audits.